{"id":10,"date":"2026-05-01T19:52:53","date_gmt":"2026-05-01T19:52:53","guid":{"rendered":"https:\/\/bionnovation.wpenginepowered.com\/en-us\/?page_id=10"},"modified":"2026-06-02T14:22:13","modified_gmt":"2026-06-02T18:22:13","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/bionnovation.com\/us\/shipping-returns\/","title":{"rendered":"Shipping and Returns"},"content":{"rendered":"\n<div class=\"wp-block-group has-white-color has-red-background-color has-text-color has-background has-link-color wp-elements-6cc3c7321c07649b691090793b30af80 is-layout-constrained wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading\">Shipping and Returns<\/h1>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-de0366bb wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Shipping Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders placed no later than 3:00 PM EST both online or by telephone will be fulfilled and shipped the same business day. Orders placed after 3:00 PM EST or on weekends or United States holidays will ship on the next business day.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Freight Terms: FOB Origin<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We offer three different flat rate guaranteed delivery options:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>2-Day Delivery:<\/strong>&nbsp;$30.00 USD per order (any quantity)<\/li>\n\n\n\n<li><strong>Next Day by 10:30AM Delivery:<\/strong>&nbsp;$50.00 USD per order (any quantity)<\/li>\n\n\n\n<li><strong>Next Day by 8:30AM Delivery:<\/strong>&nbsp;$90.00 USD per order (any quantity)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A confirmation will be e-mailed to you when your order is submitted.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns Policy<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you wish to return a product, please contact Customer Care for a Return Goods Authorization (RGA) document, which includes a unique RGA number, and a prepaid FedEx label.\n<ul class=\"wp-block-list\">\n<li class=\"has-link-color wp-elements-85b8e12b5f1c674827d4713b2d3a3f63\">Customer Care Email:&nbsp;<a href=\"mailto:orders.us@bionnovation.com\">orders.us@bionnovation.com<\/a><\/li>\n\n\n\n<li class=\"has-link-color wp-elements-ebaf800583161c88db03800655d1e2aa\">Customer Care Phone: <a href=\"tel:+18553363735\">+1 (855) 336-3735<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Please ensure:\n<ul class=\"wp-block-list\">\n<li>Requests for returns must be received within 60 days of purchase date<\/li>\n\n\n\n<li>All requests are subject to review and are at the discretion of Bionnovation prior to processing<\/li>\n\n\n\n<li>Goods are placed in a box in which the product would not be damaged<\/li>\n\n\n\n<li>Product has all original seals unbroken<\/li>\n\n\n\n<li>To affix the prepaid FedEx label to the outer box\n<ul class=\"wp-block-list\">\n<li class=\"has-link-color wp-elements-05ab792a7eca992b45a67e5c78202829\">Call FedEx to schedule a pickup at <a href=\"tel:1-800-463-3339\" type=\"tel\" id=\"tel:1-800-463-3339\">1-800-463-3339<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>All requests are subject to review and are at the discretion of Bionnovation prior to processing.<\/li>\n\n\n\n<li>Expired product may not be returned.<\/li>\n\n\n\n<li>Returns are to be sent back to our warehouse (using our prepaid FedEx label) and&nbsp;should not&nbsp;be sent to our headquarters in Princeton, New Jersey.<\/li>\n\n\n\n<li>All returns are subject to a 15% restocking fee, will be inspected upon receipt, and may not be claimed as an offset against outstanding invoices until credit memo is issued.<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Shipping and Returns Shipping Information Orders placed no later than 3:00 PM EST both online or by telephone will be fulfilled and shipped the same business day. Orders placed after 3:00 PM EST or on weekends or United States holidays will ship on the next business day. Freight Terms: FOB Origin We offer three different [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":100,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping and Returns - Bionnovation US<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bionnovation.com\/us\/shipping-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping and Returns - Bionnovation US\" \/>\n<meta property=\"og:description\" content=\"Shipping and Returns Shipping Information Orders placed no later than 3:00 PM EST both online or by telephone will be fulfilled and shipped the same business day. 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